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Why do our clients come to us?

  • Approach

    Our unique approach to developing long-term relationships with your supporters and ethical telefundraising techniques.

  • Australia-based

    All 300+ staff are located at our headquarters on the Gold Coast. All staff are working in (or within a couple hours) of your time zone and can speak English, fluently.

  • Average age

    The average NFP supporter is 56 years old. Our average staff age is 51 years old. In an industry that should be based on relationships, isn’t it important that staff can build rapport quickly and easily with your supporters.

  • Since 1987

    When you do something for this long, you get very good at it! Thomas Direct is a family owned and operated business with a lot of experience.

Meet Some Of The Call-Centre Team

  • Jane
  • Renee
  • Caroline
  • Andrea
  • Lyn
  • Denis
  • Chris
  • Elite

Would you like to join the Thomas Direct team?

Find out more

What do some our clients say about Thomas Direct?

  • Thanks for a tremendous effort on our phone survey by Brian and his team. As you know, it was the first time we have used an outside company to administer one of our research questionnaires and I undertook the exercise with some apprehension. However, the efficiency and work ethic of your team quickly converted me…

  • I believe yesterday showed the wonderful relationship we have with Thomas Direct, and for the team to see how the bureau operates concreted how important this channel is to our ever-growing organisation.

  • I would not hesitate to recommend Thomas Direct to any organisation seeking a partnership with a professional, efficient, trustworthy and approachable telemarketing organisation.

  • Many of the telemarketing staff working on our campaign have been doing so for approximately 11 years!